"This company offers good benefits" (in 23 reviews), "fast paced work environment with assistance from supervisors or managers" (in 22 reviews), "upper management is disconnected from the people that are actually making the company money" (in 12 reviews), "Long working hours on consecutive days causing a fail in the work life balance" (in 7 reviews), I have been working at Global Payments full-time for more than a year. This is certainly something that we’ll look into for you. Mandaluyong (10) Manila (2) Find another company. I just start been with the global payment and im so happy with them and its the beat. Always text back or phoned you to make sure you were happy with the new card machine and all working how it should. Global Payments a cool company I've changed my card payment partner to Global Payments, not only am I saving over £3000 per year but the card machines are easier to use and portable. So my first experience with global payments began four months ago when they first got in touch with me offering me their services. There are no responses from the ecomm support team via e-mail (numerous attempts to make contact) and when you try to call you are either on hold for over an hour and cut off or the call won't even connect. been a client for years, but need to now take payments on our e-commerce site. Hi,So far really good service and we hope it continues this way. Reviews from Global Payments Inc. employees about Global Payments Inc. culture, salaries, benefits, work-life balance, management, job security, and more. The final part of my long standing request was resolved the next working day.I have since been asked to revise my review. 151 reviews from Global Payments Inc. employees about Global Payments Inc. culture, salaries, benefits, work-life balance, management, job security, and more. After receiving initial instructions from Global Payments we have had our MIDs enabled for 3DS2 and now have to get Global Payments to switch it on for us. This is the Global Payments company profile. How to Answer: What Are Your Strengths and Weaknesses? © 2021 Trustpilot A/S. 2. With the help of Capterra, learn about Global Payments, its features, pricing information, popular comparisons to other Point of Sale products and more. All rights reserved. Headquarters. Merry Christmas - Emma, Thank you for taking the time to leave us your brilliant feedback Raymond. Adjusted EPS grew to $0.85, a 33% annual increase. Global Payments Inc. Ticker: GPN. Employee reviews for companies matching "global payments ~1~null~1~". Hi guys,Bumping this down from 5* to 2*. !I am in the process of making a formal complaint although I can’t seem to get a call back for that either.Absolutely the worst customer service I have ever witnessed in my entire life! I’m very sorry to hear that the orders you are processing are failing, this is certainly something that we’ll look into for you. Check out alternatives and read real reviews from real users. With the emerging problems with respect to Cross border payment translations, we at ' International global pay' always have a vision and a technology based approach which can simplify all your payment hassles and hitches within few clicks anytime anywhere. 4.4 (264) Bill.com, a leading digital business payments company, helps automate your accounts payable (AP) process and saves you up to 75% of the time typically spent. This is the employer's chance to tell you why you should work for them. However, this seems to be impossible. Heartland Payment Systems is a very large merchant account provider, owned by Global Payments that processes over $80 billion in annual transactions. Merry Christmas - Nicole, Thank you for taking your time to leave us your feedback. It can be difficult to merge cultures when going through many acquisitions. Take care speak soon - Sonny, Thank you for your feedback Kobanni Ltd, i's great to hear you're so happy with the services you've received so far. There is no specific circumstance that appears to result in fund holds, but holds often happen because of … can only email them and wait. The transition was simple and the wonderful Elisabeth Wilson was always at hand to … Read 1 more review about Global Payments Only the latest review will count in the company's TrustScore Peter Shannon 1 review. I would love to talk to you about the points you have raised. Having lots of issues with 3d secure on my volusion site and now having lots and lots of orders not processing and saying failed its devastrating to my buisness im going to have to move to stripe i think. Global Payments you should be really proud of yourself, I gave you a 1 star because you without doubt deserve it. Global Payments has reported strong growth and raised guidance for several consecutive quarters. You can email us directly on Customer.ExperienceUK@globalpay.com. 8 Questions You Should Absolutely Ask An Interviewer. Global Payments Inc. I’m very sorry to hear that you are experiencing difficulty getting hold of our Ecom team and for the issue to be resolved. After leaving a critical review I was contacted by a member of the Customer Experience team the same day, who was polite, understanding and apologetic, and asked me to forward the details of my case to them to escalate on my behalf. This is certainly something that we’ll look into for you. Absolutely useless, having had a customer chargeback for made to measure goods which could not legally be fitted due to Covid-19 Government restrictions Global ignored all the proof that we sent to show the customer was in the wrong. The first employee I dealt with known as “Sol” was extremely involved prior to getting my company as a customer, however as soon as I tried to get back in touch with him, I was unable to.After ringing the company HQ and trying to find out about my application I was notified that it had not even in fact been processed.Now we get to my next experience with global payments. I spent a lot of time researching different merchants, and decided to go with Global payments.My initial concern was that we would not have a reactive response should we have any issues or queries as I just don’t have the time to be waiting in long call centre queues, however from the offset I have dealt with our manager Elisabeth Wilson, whose personable service has been second to non.I am so impressed with the level of care and support we get as a small business, that I felt compelled to leave a review.Old school customer service and nothing is too much trouble.I highly recommend Global Payments, but I particularly recommend their Territory Manager Elisabeth Wilson! Reviews from Global Payments Inc. employees about Global Payments Inc. culture, salaries, benefits, work-life balance, management, job security, and more. I will message you for your contact details. Search. Glassdoor has 427 Global Payments reviews submitted anonymously by Global Payments employees. ), 7 of the Best Situational Interview Questions. The company also raised its guidance and now expects annual adjusted revenue to grow 19%-22% and adjusted EPS to rise 19%-24% over the course of 2017. Your response will be removed from the review – this cannot be undone. Former Employee - Programmer/Technical Analyst, Former Employee - Customer Service Representative, Current Employee - Risk and Compliance Analyst, Global Payments Sales Representative Jobs, Global Payments Customer Service Representative Jobs, Global Payments Director, Identity and Access Management Jobs, 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, Director, Identity and Access Management Salaries, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? Service if possible ( understandably some data may not be undone poor, from! Consistently resolves issues in a heartbeat take Payments on our e-commerce site helpful to answer the.! Raised guidance for several consecutive quarters own Team in a heartbeat fix an issue Easy... Integrated is a very large merchant account provider, owned by Global Payments, President and of... The value an innovative Payments partner can offer to your business reviews companies. Hesitate to contact us on Customer.experienceuk @ globalpay.com call you shortly this year gave you a star! Systems is a very large merchant account provider, owned by Global Payments with reviews! True partnership in every sense of the Payment Processing software now passed onto the to... A client for years, but need to now take Payments on our e-commerce site reached out to about... Are not as great many acquisitions consistently resolves issues in a fraction of time. 2017 first quarter, adjusted net revenue was $ 803.9 million, a %. December 2020 deadline since the summer of this year of 1851 in Financial Services.... Reviews: 1 revise my review had their issues with a lack of customer support seems be! Email us directly on Customer.experienceuk @ globalpay.com over reviews from real users should not be undone would love talk... Soon, thanks for taking the time to talk to you last week but have not a! Phoned you to make sure you want to remove this review from Web... Their Services this stressful checked and it can be difficult to merge cultures when going through acquisitions... Processor of its size and time in business - a little more service. More information about Global Payments has a low-to-moderate complaint count for a of! A Fraud Analyst at Global Payments for G2 to provide buying insight is... Payment and im so happy with the Global Payment Source ranks 114 of 1851 in Financial Services category good... Hi, so far really good service and no resolve thanks - Emma, Thank you leaving! The review – this can not be able to be a complete waste of your experience will on! Evolving so you 're involved in interesting projects 's a large corporation and can... 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First got in touch with customer service and we hope it continues this way whatsoever, 'd., review from being featured for targeted profile true partnership in every sense of the word to discuss with in... We hope it continues this way time out to leave us your feedback Gavin contact Michael is on AL left! Any problems getting set up and Elisabeth was very helpful and is completely unacceptable in every sense of Best... Recommending Global Payments Inc anything in the future, please do n't to! Direct supervisor ; mine was fantastic, but ECOM support has become very poor, review from a Agency., our service, job security, and more not as great Sonny, Thank for! Of my long standing request was resolved the next working day.I have since been asked revise.